Your privacy and the security of your healthcare data are our top priorities
This Privacy Policy explains how The Doctor Hub collects, uses, and protects your personal and healthcare information. We are committed to transparency and giving you control over your data.
For questions or to exercise your privacy rights, contact us at support@thedoctorhub.com
The Doctor Hub ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and healthcare information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Smart Hospital Management System.
This Privacy Policy applies to all users of our platform, including hospitals, healthcare providers, staff members, patients, and any other individuals whose information is processed through our Service.
By using The Doctor Hub, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
We collect several types of information from and about users of our Service:
Information that identifies you as an individual, including: name, email address, phone number, postal address, date of birth, government-issued ID numbers, professional license numbers (for healthcare providers), and login credentials.
Medical and health-related information, including: patient medical records, diagnoses and treatment information, prescriptions and medication history, laboratory test results, vital signs and health metrics, medical imaging and reports, insurance information, and billing records.
For healthcare providers and staff: medical licenses and certifications, specialization and qualifications, work schedules and availability, professional affiliations, and employment history.
Information collected automatically when you use our Service: IP addresses, browser type and version, device information, operating system, access times and dates, pages viewed and interactions, referring website addresses, and location data (with permission).
Information from communications through our platform: messages between users, prescription delivery confirmations, appointment notifications, customer support interactions, and feedback and surveys.
Information you provide directly when registering for an account, completing your profile, scheduling appointments, entering patient information, communicating through our platform, and contacting customer support.
We automatically collect certain information using cookies, web beacons, log files, analytics tools, and device identifiers when you interact with our Service.
We may receive information from: healthcare partners and laboratories, payment processors, identity verification services, and public databases (for verification purposes).
We use the collected information for various purposes:
Information is shared among authorized personnel within your healthcare institution as necessary for treatment, operations, and coordination of care.
We share information with trusted third-party service providers who assist us in: cloud hosting and storage, payment processing, SMS and WhatsApp messaging services, analytics and monitoring, customer support tools, and security services. These providers are contractually obligated to protect your information.
With your consent, we may share information with: laboratories for test processing, pharmacies for prescription fulfillment, insurance companies for claims processing, and referring healthcare providers.
We may disclose information when required by law, court order, or governmental request, or when necessary to: protect our legal rights, prevent fraud or security threats, comply with healthcare regulations, or respond to emergencies involving health or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We may share anonymized, aggregated data that cannot identify individuals for research, analytics, or business purposes.
We implement comprehensive security measures including: end-to-end encryption for data transmission, encrypted data storage, secure authentication and access controls, regular security audits and penetration testing, intrusion detection and prevention systems, secure backup and disaster recovery procedures, and staff training on data security.
Our security practices comply with HIPAA, GDPR, and other applicable healthcare data protection regulations.
While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.
We retain your information for as long as necessary to: provide our services, comply with legal obligations (medical records may be retained for 7-10 years as required by law), resolve disputes, and enforce our agreements.
Upon account termination, we will delete or anonymize your personal information within 30 days, except where retention is required by law. Healthcare data may be retained longer to comply with medical record retention requirements.
Depending on your location, you may have the following rights:
You have the right to access your personal information and request a copy in a portable format.
You can request correction of inaccurate or incomplete information.
You may request deletion of your personal information, subject to legal retention requirements.
You can request restriction of processing of your information in certain circumstances.
You may object to certain types of processing, including marketing communications.
Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, please contact us at support@thedoctorhub.com. We will respond within 30 days.
We use cookies, web beacons, and similar technologies to: maintain your session, remember your preferences, analyze usage patterns, and improve user experience.
Essential cookies (required for Service functionality), performance cookies (analytics), functional cookies (preferences and settings), and targeting cookies (with your consent).
You can control cookies through your browser settings. However, disabling certain cookies may limit Service functionality.
By using our Service, you consent to receive communications via email, SMS, WhatsApp, RCS, and other channels for: prescription delivery, appointment reminders, test results, service updates, and security alerts.
We may send promotional communications with your explicit consent. You can opt-out at any time by clicking unsubscribe or contacting us.
When you provide your phone number, you consent to receive SMS and WhatsApp messages. Standard message and data rates may apply.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including: standard contractual clauses, adequacy decisions by regulatory authorities, and compliance with applicable data transfer regulations.
Our Service is not intended for children under 13 (or applicable age in your jurisdiction) without parental consent. When treating minor patients, healthcare providers must obtain appropriate parental or guardian consent. We do not knowingly collect information from children without proper authorization.
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
If you are in the European Economic Area, you have rights under GDPR including:
We use artificial intelligence and machine learning to: provide smart scheduling recommendations, analyze usage patterns, predict inventory needs, generate insights and analytics, and improve Service efficiency.
AI is used to assist, not replace, human decision-making. Critical healthcare decisions remain with licensed professionals. You have the right to human review of automated decisions.
We may use anonymized data to train and improve our AI models. Personal identifiers are removed before any AI training.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via: email notification, prominent notice on our platform, or in-app notification. Your continued use after changes constitutes acceptance of the updated policy. The "Last Updated" date at the top indicates when the policy was last revised.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: